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Assessing Trust
Want more clarity about how much you trust someone? Try these 3 techniques for assessing trust in a relationship.
Read MoreLeadership
Leadership is about setting a context where people come together to see and work toward a better future. Part of that is about rational data and systems… and part is about emotional data & relationships — which is improved by growing emotional intelligence.
Talk About Great Leaders: Contexts for Performance
Research: What are the 3 key qualities that distinguish great leaders from good? What if you could “peek inside” the relationships of thousands of high performing leaders – what sets the best leaders apart?
Read MoreCase Study: Emotional Intelligence for People-First Leadership at FedEx Express
What happens when new managers receive emotional intelligence training? The six-month program is delivering significant improvements in EQ skills — tied to dramatic increases in influence, quality of life, and decision making.
Read MoreCase: Safety & Quality in Chemical Manufacturing
A multi-year intervention in an American chemical manufacturing plant led to a 91% improvement in employee engagement which was correlated with a 167% increase in production quality and an 83% decrease in reportable safety incidents. The project focused moving away from a “safety program” and replacing that with a “culture of safety” based on a […]
Read MoreWhere Do You Want The Ball To Go?
I’ve noticed something intriguing – if you have no idea what result you want, you’re unlikely to get it. My skills at pool/billiards are terrible, but I still can plan ahead and think about how I’m going to whack the cue ball to get a particular result. Isn’t this true of all of our interactions? If we decide “where we want the ball to go” in our meetings, conversations, interactions… then it’s much more probably we can make that happen.
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