Is EQ coaching effective? Four different teams – in Tech, Finance, Telecommunications and Professional Services – outperformed control groups on key engagement and performance measures after participating in EQ coaching.

Overview

Situation: The four teams faced unique challenges related to teamwork, but shared the same goal: increase team engagement and performance.​

Solution: Six Seconds’ partner, Greengrass Consulting, worked with the teams to measure and improve the key drivers of individual and team performance, and address each team’s specific issues.

Results: An average 20% increase in team engagement across the four teams, which fueled increases on 90% of team KPIs such as trust, motivation, and execution.

Here is a graph of one team’s improvement over a 6-month period, including a doubling of the percent of Engaged employees:

Situation

The four teams all came from public limited companies headquartered in the UK, ranging in size from 1,500 to 72,000 employees. They each faced unique problems related to teamwork: One of the teams had recently been formed and was still in the process of ‘norming,’ or establishing protocols for interacting as a team. Another had been formed from two teams and was in the process of re-engaging. The final two teams had been working together for some time but lacked cohesiveness and effective communication strategies. Each agreed to participate in an EQ coaching intervention to increase team effectiveness.