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Transforming Team Culture in Big Pharma

On the brink of collapse due to a lack of clarity and loss of trust, a top leadership team at one of the world’s leading pharmaceutical companies used an EQ intervention to transform team dynamics and fuel unprecedented growth and performance.

Overview

Situation: At one of the world’s leading pharmaceutical companies, a Key Accounts Team was on the verge of collapse due to a lack of clarity about its mission, loss of trust and low morale.

Solution: In collaboration with Dynamic Learning, a Six Seconds preferred Partner, the team implemented a six-month learning and coaching intervention.

Results: Following the intervention, team emotional intelligence scores increase by 8.9% and simultaneously experienced double-digit financial growth, high performance evaluations and multiple promotions.

“In this case, it was crystal clear this team needed EQ as a key part of the transformation we wanted to create. They all had the IQ it takes to perform and deliver results, but they needed the force behind that – investment in the human element.”

– Dr Ernest Makram, Team Leader

Situation

At one of the world’s leading pharmaceutical companies, a Key Accounts Team had been established to act as a central point of contact for key internal and external decision makers. However, a lack of clarity on the team’s purpose and direction led to an unfavourable perception of the KAT throughout the company. Consequently, the lack of acknowledgement and recognition from the rest of the company impacted the team’s quality of work and led to a loss of trust, confidence and morale. The team’s new leader, Dr. Ernest Makram, knew that in order to transform the team’s performance and productivity, he had to address key underlying elements – the human elements – that drive performance and productivity.

Solution

To support this team to increase performance, the company contracted Dynamic Learning, a specialized emotional intelligence consultancy and Six Seconds Preferred Partner based in Dubai. Together they customized a 6-month learning project combining assessments, group workshops and 1-on-1 coaching. The first phase consisted of team members completing the SEI, the world’s leading emotional intelligence assessment. The second phase consisted of a one-to-one debrief of the participant’s SEI profile as a framework for goal setting, and a 2-day group workshop on emotional intelligence. The final phase consisted of ongoing EQ coaching and a post-assessment to analyze growth.

Results

Following the intervention, emotional intelligence scores increase by 8.9% and correlated with double-digit financial growth, high performance evaluations and multiple promotions.

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INCREASED EQ

Team emotional intelligence scores increased by 8.9%.

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STRONGER MOTIVATION

Team member’s intrinsic motivation scores increased by 16.3%.

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BETTER DECISION MAKING

A significant increase in participants’ decision making ability.

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Products & Services Delivered

EQ Skills

SEI – Six Seconds’ Emotional Intelligence Assessment is a validated psychometric tool for measuring emotional intelligence, used with over 250k people worldwide.

Custom Development

To address the organization’s specific needs using Six Seconds’ methodology, a custom program was developed, tested, and implemented.

Coaching

Coaching – Six Seconds’ coaching methodology blends neuroscience with the International Coach Federation competencies supercharged with the power of EQ.