The Business Case for Emotional Intelligence
Explore Key Findings
This report examines the role of emotional intelligence on essential business areas like leadership, employee engagement, organizational culture, and customer loyalty – and shares best practices you can implement today.
What separates exceptional leaders? It’s emotional intelligence. Leaders high in emotional intelligence are 7x as likely to be high in leadership performance outcomes.
Employee engagement is the lifeblood of organizational performance – but only 21% of global employees are engaged. Emotional Intelligence is a key driver of engagement, accounting for as much as 70% of the variation.
A healthy organizational climate matters – yet hybrid and remote work add emotional and logistical complexity. Organizations that prioritize EQ are 22x as likely to be high performing.
Companies with higher emotional intelligence build better relationships with customers, which strengthens trust, which drives loyalty. Research correlates a 5% increase in customer loyalty results with a 25% increase in profit.
High emotional intelligence is a strong predictor of performance and profitability for leaders, teams, and entire organizations.
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Emotional intelligence is the new workplace imperative.
The evidence is clear: emotional intelligence (EQ) is a key differentiator for the most successful leaders, teams and organizations all over the world. Across industries and company sizes, research links emotional intelligence to better business outcomes, like higher employee engagement, lower turnover and absenteeism, and greater profitability. And contrary to the popular belief that cognitive intelligence and technical capability are the real drivers of professional success, research shows that EQ is more than 2x as predictive of performance as IQ. On an organizational level, the correlation is even stronger. Organizations that prioritize emotional intelligence are 22x as likely to be high performing.
