Six Seconds
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Connecting with Patients:  The Basic Ingredient of Care

Connecting with Patients: The Basic Ingredient of Care

As the pace of healthcare increases, empathy is becoming scarce. Yet research shows that empathy actually may save time – and save lives. The learnable skills of emotional intelligence may be an essential ingredient in supporting providers to meaningfully and effectively connect with patients.

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Case: Stress, EQ, and Performance in Healthcare

Case: Stress, EQ, and Performance in Healthcare

by Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: Feb 25, 2008 A press release and a powerpoint are available to accompany this paper, as well as a PDF version. Abstract As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance.  This study finds that in […]

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Are We Wired for Empathy?

Are We Wired for Empathy?

The neuroscience of empathy is fascinating and offers practical lessons for leadership and life. Our brains are wired for social connection through Mirror Neurons, which cause us to experience what we perceive.

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