The Most Beautiful Word in the English Language

We’ve all worked for or with those leaders whose first priority seems to be garnering credit and praise — so what is it that lets a rare few truly galvanize others around the mission? While the archetypal CEO is brash, even arrogant, and struggling to appear powerful, the real stars have an ancient and invaluable gift: Humility. EQ leadership consultant Bruna Martinuzzi – author of The Leader as a Mensch – offers a practical guide to this essential attribute of Level 5 Leaders.

Many years ago, one of my university professors mentioned that “windowsill” was voted the most beautiful word in the English language. Being an armchair linguist, this factoid naturally stayed with me. Words have enormous power. They can make us erupt into laughter or bring tears to our eyes. They can influence, inspire, manipulate and shock. They can build and destroy. Some words have different effects on different people. One such word is humility. It is one of those words that are seldom in neutral gear. Some, like me, love the word and all it stands for. Some almost fear it and interpret it synonymously with lack of self-confidence or timidity.

The dictionary defines humility as someone who is modest, who lacks pretense, someone who does not believe that he or she is superior to others. An ancillary definition includes: “Having a lowly opinion of oneself, meekness.” The word humility first struck me in the context of leadership when Jim Collins mentioned it in his seminal work Good to Great: Why Some Companies Make the Leap… and Others Don’t.[1] In this book, Collins examined companies that went from good to great by sustaining 15-year cumulative stock returns at or below the general stock market, and after a transition point, cumulative returns at least three times the market over the next 15 years. Among the many characteristics that distinguished these companies from others is that they all had a Level 5 leader. Level 5 leaders direct their ego away from themselves to the larger goal of leading their company to greatness. These leaders are a complex, paradoxical mix of intense professional will and extreme personal humility. They will create superb results but shun public adulation, and are never boastful. They are described as modest. An example of such a leader who epitomized humility is David Packard, the co-founder of Hewlett-Packard, who, in Jim Collins’ words, defined himself as a HP man first and a CEO second. He was a man of the people, practicing management by walking around. Shunning all manner of publicity, Packard is quoted as saying: “You shouldn’t gloat about anything you’ve done; you ought to keep going and find something better to do.”

Another great leader is the CEO of Enbridge, Patrick Daniel, who espouses two leadership attributes: determination to create results and humility, shifting the focus away from himself and continually recognizing the contributions of others: “I have learned through the lives of great leaders,” he said, “that greatness comes from humility and being at times, self-effacing.”[2]

Clearly these leaders, and many others like them, don’t espouse the meaning of humility as “meek.” On the contrary, it is a source of their strength. But the notion of being self-effacing is one that we struggle with in our competitive culture, prescribing that we take every opportunity to toot our own horn, and that we don’t dare leave the house without our dynamic elevator speech all rehearsed. We often confuse humility with timidity. Humility is not clothing ourselves in an attitude of self-abasement or self-denigration. Humility is all about maintaining our pride about who we are, about our achievements, about our worth — but without arrogance — it is the antithesis of hubris, that excessive, arrogant pride which often leads to the derailment of some corporate heroes, as it does with the downfall of the tragic hero in Greek drama. It’s about a quiet confidence without the need for a meretricious selling of our wares. It’s about being content to let others discover the layers of our talents without having to boast about them. It’s a lack of arrogance, not a lack of aggressiveness in the pursuit of achievement.

An interesting dichotomy is that, often, the higher people rise, the more they have accomplished, the higher the humility index. Those who achieve the most, brag the least and the more secure they are in themselves, the more humble they are. “True merit, like a river, the deeper it is, the less noise it makes.”[3] We have all come across people like that and feel admiration for them.

There is also an understated humility of every day people we work with who have the ability to get the job done without drawing attention to themselves. Witness the employee who is working at his computer into the late hours, purely motivated by a keen sense of duty, the executive assistant who stays after 5:30 p.m. on a Friday night in an empty office to await a courier, or the manager who quietly cancels an important personal event to fly out of town to attend to the company’s business. This is akin to the philanthropist who gives an anonymous donation.

Humility is also a meta-virtue. It crosses into an array of principles. For example, we can safely declare that there cannot be authenticity without humility. Why? Because, there is always a time in a leader’s journey, when one will be in a situation of not having all the answers. Admitting this and seeking others’ input requires some humility.

Another mark of a leader who practices humility is his or her treatment of others. Such leaders treat everyone with respect regardless of position. Years ago, I came across this reference: the sign of a gentleman is how he treats those who can be of absolutely no use to him.

Something interesting happens, too, when we approach situations from a perspective of humility: it opens us up to possibilities, as we choose open-mindedness and curiosity over protecting our point of view. We spend more time in that wonderful space of the beginner’s mind, willing to learn from what others have to offer. We move away from pushing into allowing, from insecure to secure, from seeking approval to seeking enlightenment. We forget about being perfect and we enjoy being in the moment.

Here are a few suggestions on practicing humility:

There are times when swallowing one’s pride is particularly difficult and any intentions of humility fly out the window as we get engaged in a contest of perfection, each side seeking to look good. If you find yourself in such no-win situations, consider developing some strategies to ensure that the circumstances don’t lead you to lose your grace. Try this sometimes: just stop talking and allow the other person to be in the limelight. There is something very liberating in this strategy.
Here are three magical words that will produce more peace of mind than a week at an expensive retreat: “You are right.”
Catch yourself if you benignly slip into over preaching or coaching without permission — is zeal to impose your point of view overtaking discretion? Is your correction of others reflective of your own needs?
Seek others’ input on how you are showing up in your leadership path. Ask: “how am I doing?” It takes humility to ask such a question. And even more humility to consider the answer.
Encourage the practice of humility in your company through your own example: every time you share credit for successes with others, you reinforce the ethos for your constituents. Consider mentoring or coaching emerging leaders on this key attribute of leadership.

There are many benefits to practicing humility, to being in a state of non-pretence: it improves relationships across all levels, it reduces anxiety, it encourages more openness and paradoxically, it enhances one’s self-confidence. It opens a window to a higher self. For me, it replaces “windowsill” as the most beautiful word in the English language.

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This article is an excerpt from Bruna Martinuzzi’s book: The Leader as a Mensch: Become the Kind of Person Others Want to Follow, which you can order from the EQ Store.

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Notes:

[1] See also Level 5 Leadership: The Triumph of Humility and Fierce Resolve (HBR OnPoint Enhanced Edition) (Digital)

[2] Pat Daniel, An Authentic Voice. The Conference Board of Canada

[3] Edward Frederick Halifax

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About the Author:

Bruna Martinuzzi is the President and Founder of Clarion Enterprises Ltd., a company that specializes in emotional intelligence, leadership and presentation skills training.

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